- Shipping Info
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We aim to ship all items within 1-3 working days and will inform you if there will be any delay. All orders are shipped with Royal Mail (UK – First Class, EU/International – Airmail). For UK orders delivery is normally 1-2 working days, EU orders 3-4 working days, and international orders 5-10 working days. If you have not received your order 14 days after confirmation of shipping, please contact us.
If for some reason we are unlikely to fulfil your order we will inform you within 5 working days of receiving your order.
If we are unable to deliver your order within agreed timeframes, then we will refund all money paid in relation to the order including postage and packing costs. The refund will be made as quickly as possible and within a maximum of 30 days.
- Return Policy
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You can cancel an order within a 7 day cooling off period. 7 days start the day after the day you receive the goods. Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 day post-delivery period has expired. We regret that you cannot cancel digital items once downloading has commenced. Please note that we must receive the returned goods within 7 days after the day of the date that the item was delivered to you if you wish to cancel your order within the 7 day cooling off period. We can only accept returns of goods which are unused and in an ‘as new’ condition. On receipt of the goods, we will issue a refund of the cost of the item minus the cost of postage to you. You must pay to return the item to us.
If you receive items that you did not order or if items received are faulty, then you can cancel your order within 30 days of receipt of the goods and we will give you a full refund of the total amount you paid to receive and return the order providing that you have not breached your statutory duty to retain possession of the goods and take reasonable care of them.
How to return goods to us
Pack the relevant items securely and enclose a letter clearly stating your name, the address used for delivery and your order number.
Send your package to the Bookshop Manager, Harvest City Church, 14 St John Street, Leicester, England, LE1 3WL. For your protection please retain proof of postage.
We will process your refund payment within 30 days and will refund you in the same form of payment originally used for purchase. We will notify you by email that the refund has been made.
Complaints procedure
Please write to the Bookshop Manager, Harvest City Church, 14 St John Street, Leicester, England, LE1 3WL.
Jun 2015